Due to the delicate, one-of-a-kind nature of many of our items, all sales are final on taxidermy, wet specimens, vintage/antique goods, and other fragile or limited edition pieces.
We gladly accept returns or exchanges on apparel, accessories, and most non-fragile home goods within 14 days of delivery, provided the item is unused, in its original condition, and in original packaging. Buyer is responsible for return shipping costs unless the return is due to our error.
Once an order leaves our hands, we are not responsible for carrier delays, loss, or theft. While we’re happy to help where possible, shipping delays and lost packages must be resolved directly with the carrier.
If your item arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the packaging and item, and we’ll make it right.
To initiate a return or report a problem, please email us at octaviusandgrimsby@gmail.com with your order number and photos (if applicable).
All in-person booth or event sales are final unless otherwise noted at the time of purchase.
If you received an Octavius & Grimsby item as a gift, we’re happy to offer an exchange or store credit for eligible items within 14 days of receipt, as long as the item is unused and in its original condition. We’ll need the name of the original purchaser or order number to process the return.
Please note: due to their nature, items like taxidermy, wet specimens, vintage goods, and other fragile curiosities are not eligible for return, even when received as a gift.
Order cancellations must be requested within 24 hours of purchase. After that, your order is likely already in motion and cannot be canceled.